Refund policy

Return & Refund Policy

At AURACAPS, we want you to have a smooth shopping experience. Please read the following return and refund terms before placing your order.

1. Return Requests

Return or refund requests must be submitted within 48 hours of delivery.

To request a return or refund, contact us at:
Email: auracaps.store@gmail.com

Please include your order number, clear photos of the product, and a description of the issue.

2. Damaged, Defective or Missing Items

If your order arrives damaged, defective, or with a missing item, you must provide an unboxing video and clear photographs of the package and product.

Claims without the required evidence may not be accepted.

3. Return Conditions

To be eligible for an approved return:

• The product must be unused and undamaged.
• The product must be in its original packaging.
• The return must be approved by AURACAPS before sending the product back.
• Return shipping charges may be the customer's responsibility where applicable.

4. Refunds

Refunds are processed only after the return or claim has been reviewed and approved.

Approved refunds are generally processed within 7 days of approval.

Shipping charges are non-refundable.

For Cash on Delivery (COD) orders, approved refunds may be made through an electronic payment method after the required payment details are provided.

5. Failed or Rejected Deliveries

If an order is returned because of an incorrect address, unavailability, refusal to accept the parcel, or rejection after dispatch, applicable forward and return shipping charges may be deducted from the refundable amount.

6. Order Cancellation

Orders cannot be cancelled or modified after they have been confirmed.

AURACAPS may cancel an order due to product availability, pricing, serviceability, or other operational reasons. If we cancel your order, you will receive a full refund for any payment already made.

7. Non-Returnable Products

Products that have been used, damaged by the customer, or are marked as non-returnable by the supplier may not be eligible for return or refund.

8. Contact Us

For any return or refund questions, please contact:

Email: auracaps.store@gmail.com